Contact us
Before you write
Including these details lets us fix things much faster:
- Your device model and OS version (e.g. iPhone 14, iOS 18.2)
- App version — shown at the bottom of the Settings screen
- What you did, what you expected, and what happened instead
- A screenshot or screen recording, if you have one
- The approximate time of the failed generation, so we can find it in our logs
Frequently asked questions
How do I make a music video?
- Open the app and pick a photo — a clear, front-facing portrait works best.
- Choose a song from the built-in library, or upload your own audio file.
- Set the length and tap Generate.
- Wait while it renders. The result lands in your History tab, where you can play, download, or share it.
How long does generation take?
Usually between 30 seconds and a few minutes, depending on video length and how busy the servers are. You can leave the screen — the video keeps rendering and appears in History when it is ready.
My video failed or is stuck on “processing”
First, check your internet connection and force-close then reopen the app to refresh the status. If it has been stuck for more than 30 minutes, email us with the approximate time you started it and we will look up the job on our side.
Common causes: the photo has no clearly visible face, the audio file is corrupted or in an unsupported format, or the upload was cut off mid-transfer.
What photo works best?
- One person, facing the camera, whole face visible
- Good, even lighting — avoid strong backlight and heavy shadows
- No sunglasses, masks, or hands covering the mouth
- Reasonably high resolution; avoid heavily blurred or cropped shots
What audio formats can I upload?
Common formats such as MP3, M4A/AAC, and WAV are supported. Very long or very large files may be rejected — if an upload fails, try trimming the track to the section you actually want.
Can I use my generated video commercially?
Videos made from your own photo and your own licensed audio are yours to use, subject to the Terms of Use. Videos containing a track from our built-in sample library are for personal, non-commercial use — contact us if you need commercial permission.
I lost my videos after reinstalling / changing phone
Accounts are anonymous and tied to your device installation, so there is no login to restore history with. Reinstalling the app or moving to a new device creates a new account, and previous history cannot be recovered. Download the videos you want to keep as soon as they finish rendering.
How do I delete my data or my account?
You can delete individual videos in the History tab. To erase everything, email [email protected] from your device with your device ID (Settings › About) and we will delete your account, uploads, and history within 30 days. See the Privacy Policy for details.
Is the app free?
Yes. There are no credits, subscriptions, or in-app purchases at the moment. If that ever changes, prices will be shown clearly before anything is charged.
Do you use my photos to train AI?
No. Your uploads are used only to render the video you asked for, and are deleted after a limited retention period. We do not train models on your content and we do not sell it.
How do I report abusive or infringing content?
Email [email protected] with a description of the content and, where relevant, proof of your rights. We remove infringing or abusive material and may suspend the accounts responsible.
Service status
Our API runs at api.ai-generate.org. If generations are failing across the board, we are probably already on it — email us and we will confirm and let you know when it is fixed.