This Privacy Policy explains how VEIVO Lab (“we”, “us”) collects, uses, and protects information when you use the Music Video Generator mobile application and the related service at api.ai-generate.org (together, the “App”).
Short version: we do not ask for your name, email, or phone number. You sign in anonymously with a device identifier. The photo and audio you upload are used only to generate your video, and you can ask us to delete everything at any time by emailing [email protected].
1 Information we collect
a. Account information
The App creates an anonymous account automatically. We do not require an email address, password, phone number, or social login. We collect:
- Device identifier — a per-installation ID generated by your device, used as your account key.
- Platform — iOS or Android.
- Country / region code — reported by your device, used for regional content and analytics.
- Display name — optional, only if you choose to set one.
- Session token — a signed token stored on your device so you stay signed in.
b. Content you upload
- Photos / images you select for video generation.
- Audio files you upload, or the sample track you pick from our built-in music library.
- Optional text such as a project name or generation prompt.
- Generated videos produced from your inputs, together with their status and creation time, so they appear in your history.
c. Technical data
- IP address, request timestamps, and standard server logs (used for security, abuse prevention, and debugging).
- App version and basic error information.
d. What we do not collect
No real nameNo email or phoneNo precise GPS location No contactsNo payment card dataNo advertising ID No health or biometric identification
We do not use your face or voice to build a biometric template, to identify you, or to train facial-recognition systems.
2 How we use information
| Purpose | Data used | Legal basis (GDPR) |
|---|---|---|
| Create and maintain your anonymous account | Device ID, platform, country, session token | Performance of a contract |
| Generate the music video you requested | Uploaded photo, audio, optional prompt/theme | Performance of a contract |
| Show your generation history and delivery status | Request records, generated video URLs | Performance of a contract |
| Prevent abuse, spam, and fraud; keep the service secure | IP address, server logs, request volume | Legitimate interests |
| Diagnose crashes and improve reliability | Error logs, app version, platform | Legitimate interests |
| Respond to your support requests | Whatever you send us by email | Legitimate interests |
We do not sell or rent your data, and we do not use your uploads for behavioural advertising.
3 Third-party processing
To render a video, your uploaded image and audio are transmitted to our third-party AI generation provider, which processes them solely to produce the output video and return it to us. We share only the media and parameters needed for that job — never your device identifier tied to any personal profile.
We also rely on standard infrastructure providers for hosting, storage, content delivery (CDN), and DNS/security filtering. These providers act as our processors under contract and may not use your content for their own purposes.
We may disclose information if required by law, court order, or a valid request from a public authority, or where necessary to protect our rights, safety, or the safety of others.
4 Data retention
- Uploaded photos and audio — kept while the generation job runs and for a limited period afterwards so the result stays available in your history; routinely deleted thereafter.
- Generated videos and request records — kept in your history until you delete them or request account deletion.
- Account record (device ID, platform, country) — kept while your account is active.
- Server logs — kept for a short period for security and troubleshooting, then deleted or aggregated.
If you request deletion, we remove your account record, your uploads, and your generation history from our production systems; residual copies in encrypted backups are erased on the normal backup rotation cycle.
5 Your rights and choices
Depending on where you live (including under the GDPR in the EEA/UK and the CCPA/CPRA in California), you may have the right to access, correct, delete, restrict, or object to the processing of your data, to data portability, and to withdraw consent. We do not “sell” or “share” personal information as those terms are defined under California law, and we will never discriminate against you for exercising a privacy right.
To exercise any right, email [email protected] from the device in question and tell us what you would like done. Because accounts are anonymous, we may ask you to confirm your device identifier (shown in the app’s settings screen) so we can locate the correct record. We respond within 30 days.
You can also delete individual videos in the App at any time, or uninstall the App to stop all further data collection.
6 Children’s privacy
The App is not directed to children under 13 (or under the minimum age of digital consent in your country, where higher), and we do not knowingly collect information from them. If you believe a child has provided us with information, contact [email protected] and we will delete it promptly.
7 Security
All traffic between the App and our servers is encrypted with TLS. Access to production systems is restricted to authorised personnel, and session tokens are signed and expire automatically. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information using industry-standard measures.
8 International transfers
Our servers and processors may be located in countries other than your own. Where data is transferred out of the EEA or the UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
9 Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be announced in the App or on this page, and the “Last updated” date above will change. Continuing to use the App after an update means you accept the revised policy.
10 Contact us
VEIVO Lab
Email: [email protected]
Support page: api.ai-generate.org/support